How to activate, Check and Redeem Safaricom Bonga Points

How to activate, Check and Redeem Safaricom Bonga Points

Safaricom Bonga Points is a loyalty scheme by Safaricom for all its PrePay and PostPay subscribers. The moment you subscribe to it, points start accumulating. This is done once you enroll via *126#.

The following is a simple guide on how to activate, check and redeem Bonga points. You can also perform all these tasks on the Safaricom self-care portal.


Activation of Bonga points is done by dialing *126# and then following the prompts. After the successful registration, a text message will be sent to you confirming if it has been successful. Additionally, you will be awarded a few Bonga Points.

Setting up Your Bonga Points Pin

This process is for PrePay clients only. For PostPay, clients should call customer care via 200.

READ ON: Safaricom Edit Bonga Points Expiry Date

Therefore, to avoid someone transferring your hard-earned Bonga points, you can set up your pin by following these simple instructions;

  • Dial *126# and then pick option 5.
  • Choose “Set New Pin”.
  • Enter your national ID or passport number.
  • Key in the last direct top-up amount.
  • Key in Pin and confirm it.
  • Press ok to finish the process.

How to Check Bonga Points

To check the number of Bonga Points that you have amassed over a period of time, just dial *126# and pick option 2.

Redeem Bonga Points

You can redeem Safaricom Bonga Points for free internet bundles, SMS, airtime, minutes, MMMs, tablets, phones, Kenya Airways tickets, and various other accessories and promotions.

To Redeem your Bonga Points, simply dial *126# and select option 4. Moreover, you can redeem your Bonga points at any Buy goods and Lipa na Mpesa merchant and select Paybill numbers.

How to Sambaza (Transfer) Bonga Points

To be able to transfer your Bonga Points, you first need to set up your Bonga Pin if you don’t have one yet.

Dial *126# and select option 6. You will then be asked to key in the phone number to that you wish to transfer the Bonga points. The smallest amount of Bonga points that you can send is 50.

In case of any more questions about Bonga Points, you can call Safaricom customer care by dialing 100.

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