PayPal recently made it easy for Kenyans to transfer money to Mpesa. PayPal to Mpesa withdrawal or deposit takes about 2 hours with a few exceptions.
However, sometimes you may encounter errors like account limitation or hold among others. This article seeks to provide solutions to common PayPal transaction errors.
If you are interested in learning more about the new service check this page: Linking PayPal to Mpesa Account.
PayPal to Mpesa Transaction under Review
Question: I withdrew money from PayPal via Mpesa, they sent a text that the transaction would take two hours, then after the two hours they sent another text saying that my transaction is under review and that it would take 1 business day to resolve it and tell me the status of the transaction. It is now day 2 and nothing.. How do I solve this?
- Solution: Do not be worried. PayPal does review transactions they suspect to be fraudulent and that takes one or two days. If the problem is not resolved within two days contact them via Facebook.
PayPal Account Access limited
Question: My account access is limited. What do I do?
- Solution: Contact contacted Paypal using Facebook inbox and through the PayPal support center. You will find somebody who will ask you for some clarifications and your problem will be resolved.
Mpesa and PayPal account linking Failure (…don’t belong to the same person)
Question: I need some advice. This is what I get when I try to link my PayPal account to M-PESA “Sorry, we can’t link these accounts. The Paypal and M-PESA accounts you’ve listed don’t belong to the same person. Please make sure that the details in your account match.”
- Solution: Try using another browser like chrome if you are using opera min. If it still not working. Then be sure that your names are matching. That is your ID name, Mpesa registration name, and PayPal account name.
PayPal account suspended
Question: A friend received a notification in their PayPal account saying they cannot use PayPal anymore due to reasons they didn’t give. Has anyone else had this happen to them before?
- Solution: Log in and go to Resolution Center and follow the provided steps to appeal and have the limitation lifted. If the resolution steps are missing then contact PayPal for help. And let it be not that you were using a fake email. Most people with canceled accounts have attributed that to be the cause of that problem.
Paypal to Mpesa withdrawal Error while processing request
Question: Paypal gives me this error message when am trying to withdraw money to my linked mpesa account “ Error while processing request. Please try again or talk to our support.”
- Solution: If all your details are matching and you are withdrawing the amount without decimals that is $1 instead of $1.01 then PayPal security might have detected that you are trying to access your account from two different IP addresses. Don’t change your internet points when withdrawing money from PayPal. You will have to wait for 24 hours before trying to withdraw. I mean 24 hours, not less. The problem should resolve itself after 24 hours.
Opening Two PayPal account with one email
Question: Is it possible for me to open two PayPal accounts with the same e-mail but different numbers
- Solution: No, do not even risk
NOTE: The above questions are picked from users who raised them on social media.
PayPal Account Help Centers and contacts for Kenyans
They do respond fast on social media. Particularly twitter messages (DM)